Remote Customer Support Specialist — Live Events

Fresh Prints LLC; Philippines; On-site; PHP 416,000 - 563,000; Full time

Job summary

SeatGeek is hiring a Customer Support Associate (Remote - Philippines) to assist fans via phone, email, and live chat, handling ticket purchases, deliveries, transfers, and refunds. You will resolve issues using policies and systems, maintaining clear and empathetic communication while documenting interactions.

Training begins October 19, 2026, with a production start around early November. This full-time, remote role offers a steady schedule in the EST timezone and emphasizes customer

Qualifications

• At least two years of experience in customer support or similar role.
• Strong spoken and written English.

Responsibilities

• Support SeatGeek customers through phone, email, and live chat
• Answer questions related to ticket purchases, delivery, transfers, accounts, payments, refunds, and events
• Investigate customer concerns using SeatGeek systems and policies
• Communicate clearly and empathetically, especially in urgent situations
• Document interactions and resolutions accurately
• Escalate complex issues through the proper channels

Skills

Customer support experience

English proficiency

Job description

SeatGeek is hiring a Customer Support Associate (Remote - Philippines) to assist fans via phone, email, and live chat, handling ticket purchases, deliveries, transfers, and refunds. You will resolve issues using policies and systems, maintaining clear and empathetic communication while documenting interactions.

Training begins October 19, 2026, with a production start around early November. This full-time, remote role offers a steady schedule in the EST timezone and emphasizes customer