Spanish Bilingual Customer Service Representative

IQOR - Clark Pampanga; Angeles; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary and performance-based incentives

Paid time off and holiday pay

Career growth opportunities and training programs

Job summary

A customer service company in Pampanga is seeking a Spanish Bilingual Customer Service Representative. In this role, you will assist customers with product information, resolve issues, and maintain high satisfaction through effective communication in Spanish and English. Experience in customer support and strong problem-solving skills are essential. Benefits include competitive salary and career growth opportunities.

Qualifications

• Experience in a call center or customer support environment.
• Familiarity with company-specific products or industry knowledge.
• Strong communication and problem-solving skills.
• Ability to handle a high volume of inquiries in a fast-paced environment.
• High school diploma or equivalent.
• Previous customer service experience is preferred.
• Proficiency in computer applications, including CRM systems.
• Ability to work flexible hours, including evenings and weekends if needed.

Responsibilities

• Respond to customer inquiries in Spanish and English via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints efficiently and professionally.
• Process orders, returns, and account updates.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to the appropriate department as needed.
• Follow company guidelines and customer service best practices.

Skills

Spanish language

English language

Customer service

Communication skills

Problem-solving

Adaptability

Education

High school diploma

Tools

CRM systems

Job description

Overview

We are seeking a Spanish Bilingual Customer Service Representative to join our team. In this role, you will assist customers by providing product and service information, resolving issues, and ensuring a high level of customer satisfaction. You will communicate with customers in both Spanish and English, handling inquiries via phone, email, and chat.

Responsibilities

• Respond to customer inquiries in Spanish and English via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints efficiently and professionally.
• Process orders, returns, and account updates.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to the appropriate department as needed.
• Follow company guidelines and customer service best practices.

Preferred Qualifications

• Experience in a call center or customer support environment.
• Familiarity with company-specific products or industry knowledge.
• Ability to work flexible hours, including evenings and weekends if needed.
• Proficiency in computer applications, including CRM systems.
• High school diploma or equivalent.
• Previous customer service experience is preferred.
• Strong communication and problem-solving skills.
• Ability to handle a high volume of inquiries in a fast-paced environment.

Benefits

• Competitive salary and performance-based incentives.
• Paid time off and holiday pay.
• Career growth opportunities and training programs.