Remote Customer Service & Admin Coordinator

Simera; Angeles; On-site; PHP 201,000 - 290,000; Full time

Job summary

Simera seeks a highly organized Customer Service & Admin Assistant to provide excellent customer support and assist with daily administrative tasks. You will handle inquiries across channels, maintain records, coordinate schedules, and support internal teams to ensure a professional customer experience.

The role emphasizes strong communication, attention to detail, and the ability to work independently while collaborating with remote teams.

Qualifications

• Experience in customer service, administrative support, or similar role.
• Experience handling inquiries across channels (email, phone, chat).
• Ability to manage multiple priorities and meet deadlines.
• Strong communication and interpersonal skills; professional demeanor.

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels.
• Provide accurate information and timely solutions to customer questions.
• Handle requests, complaints, and follow-ups professionally and empathetically.
• Escalate complex issues to the appropriate team when needed.
• Maintain records of interactions, requests, and resolutions.
• Manage calendars, appointments, and scheduling requests.
• Organize digital files, documents, and databases.
• Perform data entry and update customer/admin information.
• Prepare reports, spreadsheets, and presentations.
• Monitor tasks and deadlines for timely completion.

Skills

Communication

Customer service

Attention to detail

Organization

Problem solving

Time management

CRM tools

MS Office/Google Workspace

Multi-tasking

Independent work

Proactive approach

Tools

Google Workspace

Microsoft Office

CRM systems

Spreadsheets

Calendars

Job description

Simera seeks a highly organized Customer Service & Admin Assistant to provide excellent customer support and assist with daily administrative tasks. You will handle inquiries across channels, maintain records, coordinate schedules, and support internal teams to ensure a professional customer experience.

The role emphasizes strong communication, attention to detail, and the ability to work independently while collaborating with remote teams.