Customer Service & Admin Assistant PH

Core Code io; Angeles; On-site; PHP 201,000 - 335,000; Full time

Job summary

Core Code io is seeking a highly organized Customer Service & Admin Assistant to deliver excellent customer support and assist with daily administrative tasks. The role requires strong communication, accuracy, and the ability to coordinate with internal teams across channels.

You will manage inquiries, maintain records, organize files, and support onboarding and operational tasks, ensuring a professional and positive customer experience.

Qualifications

• Experience delivering high-quality customer service across multiple channels.
• Strong written and verbal communication with professional demeanor.
• Ability to manage multiple tasks with high attention to detail.

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels.
• Provide accurate information and timely solutions to questions and concerns.
• Maintain accurate records of customer interactions and requests.
• Manage calendars, appointments, meetings, and scheduling requests.
• Organize and maintain digital files, documents, and databases.

Skills

Communication

Customer Service

Attention to detail

Organization

Time management

CRM proficiency

Google Workspace

Tools

CRM systems

Office suite

Job description

We are seeking a highly organized, proactive, and customer-focused Customer Service & Admin Assistant to provide excellent customer support while assisting with daily administrative and operational tasks. The ideal candidate is a strong communicator who can manage customer inquiries, maintain accurate records, coordinate schedules, and support internal teams while ensuring a professional and positive customer experience.

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other communication channels.
• Provide accurate information and timely solutions to customer questions and concerns.
• Handle customer requests, complaints, and follow-ups in a professional and empathetic manner.
• Escalate complex customer issues to the appropriate team when necessary.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Manage calendars, appointments, meetings, and scheduling requests.
• Organize and maintain digital files, documents, records, and databases.
• Perform data entry and update customer and administrative information.
• Prepare and update reports, spreadsheets, documents, and presentations.
• Monitor administrative tasks, deadlines, and follow-ups to ensure timely completion.
• Coordinate information and requests between customers, internal teams, and external contacts.
• Assist with invoices, expenses, orders, and other administrative processes when required.
• Support onboarding, internal projects, and other operational activities.
• Identify recurring customer or administrative issues and communicate them to the appropriate teams.
• Maintain confidentiality when handling customer, employee, and company information.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Strong problem-solving and active listening abilities.
• Ability to manage multiple customer and administrative tasks simultaneously.
• Strong follow-up and task-management skills.
• Proficiency with Google Workspace or Microsoft Office.
• Comfortable using CRM systems, spreadsheets, calendars, email, chat, and other digital tools.
• Ability to communicate professionally with customers and internal teams.
• Ability to work independently and take initiative.
• Professional, reliable, empathetic, and proactive approach.

Requirements

• Previous experience in customer service, administrative support, office administration, virtual assistance, or a similar role.
• Experience handling customer inquiries and administrative tasks.
• Experience using CRM systems, spreadsheets, calendars, or other business software.
• Strong computer and digital skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaborate effectively with remote teams.
• Reliable internet connection and a suitable setup for remote work.
• Professional, organized, dependable, and customer-oriented attitude.
• English proficiency is required if the position involves supporting English-speaking customers, clients, or teams.

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