Remote & Onsite Customer Support Specialist

MCI; San Fernando; Híbrido; PHP 180 000 - 300 000; Tempo integral

Resumo da oferta

MCI in the Philippines is seeking a Full-Time Customer Service Representative to deliver friendly, professional support across phone, email, or chat. You will maintain accurate records, respond to inquiries, and resolve issues with empathy while meeting quality goals.

This role values clear communication, problem-solving, and a customer-first mindset. Prior contact center experience is helpful but not required; training is provided to help you grow within a global services organization.

Qualificações

• High school diploma or GED required.
• Fluent in English with strong communication skills.
• Ability to multitask in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsabilidades

• Assist customers by phone, email, or chat.
• Respond to inquiries accurately and efficiently.
• Resolve concerns with professionalism and empathy.
• Maintain detailed customer records and process requests.

Conhecimentos

Fluent in English

Strong verbal and written comms

Excellent problem-solving

Active listening

Multitasking in fast-paced env

Customer service experience (advantage

CRM software experience

Formação académica

High school diploma or GED

Ferramentas

CRM software

Descrição da oferta de emprego

MCI in the Philippines is seeking a Full-Time Customer Service Representative to deliver friendly, professional support across phone, email, or chat. You will maintain accurate records, respond to inquiries, and resolve issues with empathy while meeting quality goals.

This role values clear communication, problem-solving, and a customer-first mindset. Prior contact center experience is helpful but not required; training is provided to help you grow within a global services organization.