Remote Customer Care Specialist - Inbound & Outbound

MCI; Ilocos Sur; Remote; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meals during training

Career growth and learning opportunities

Performance and loyalty bonuses

Job summary

MCI Careers in the Philippines is looking for Remote Call Center Representatives to provide inbound and outbound customer service. The ideal candidates must have prior call center experience, a high school diploma, and strong English skills. Responsibilities include handling customer inquiries, resolving issues, and documenting interactions. MCI offers a robust benefits package, including HMO coverage, incentives, and opportunities for career growth. Join a task-driven environment and contribute to high-impact projects with iconic brands.

Qualifications

• Must be 18 years or older.
• Previous call center experience required.
• Strong command of English, both written and spoken.
• High-speed internet connection needed.
• Work-from-home experience is essential.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Document interactions and process claims accurately.
• Guide customers to find the best solutions.

Skills

Strong command of the English language

Problem-solving skills

Interpersonal skills

Multitasking

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Education

High school diploma or equivalent

Job description

MCI Careers in the Philippines is looking for Remote Call Center Representatives to provide inbound and outbound customer service. The ideal candidates must have prior call center experience, a high school diploma, and strong English skills. Responsibilities include handling customer inquiries, resolving issues, and documenting interactions. MCI offers a robust benefits package, including HMO coverage, incentives, and opportunities for career growth. Join a task-driven environment and contribute to high-impact projects with iconic brands.