Remote Customer Experience Agent - Growth & Impact

MCI; Philippines; Remote; PHP 223,000 - 335,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth opportunities

Performance and loyalty bonuses

Employee shuttle services

Company retreats and off-site events

Job summary

MCI Careers is looking for a highly motivated Remote Customer Service Agent to support customer service initiatives for various well-known clients. This position involves handling inbound and outbound calls, resolving customer inquiries, and providing excellent service. Ideal candidates must have prior call center experience, reside within 80km of the office in Isabela, and possess strong English proficiency. The role offers competitive compensation and benefits, including HMO coverage and performance bonuses.

Qualifications

• Must be 18 years or older.
• Previous call center experience is required.
• Work from home experience is vital.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Accurately document interactions and process claims.
• Protect customer privacy and handle sensitive information.

Skills

Strong command of the English language

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Troubleshooting skills

Excellent interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Windows operating systems

Job description

MCI Careers is looking for a highly motivated Remote Customer Service Agent to support customer service initiatives for various well-known clients. This position involves handling inbound and outbound calls, resolving customer inquiries, and providing excellent service. Ideal candidates must have prior call center experience, reside within 80km of the office in Isabela, and possess strong English proficiency. The role offers competitive compensation and benefits, including HMO coverage and performance bonuses.