Remote Customer Experience & Sales Operations Coordinator

GoLean Health; Davao City; Remote; PHP 393,000 - 559,000; Full time

Job summary

GoLean Health is seeking a highly organized, proactive Virtual Assistant to support a growing family entertainment business with customer service, sales follow-up, community outreach, marketing execution, and day-to-day remote operations.

This role emphasizes ownership of recurring tasks, independent work, and delivering a consistent, responsive customer experience across birthday parties, group visits, memberships, and inquiries. Central Time coordination is required.

Qualifications

• Excellent spoken and written English.
• Professional, confident, and friendly phone presence.
• Experience in customer service, sales follow-up, lead management, relationship management, or a similar customer-facing role.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable working independently in a remote environment.
• Strong follow-through and ability to act with appropriate urgency.
• Comfortable learning new systems, following processes, and documenting workflows.
• Availability to work during Central Time business hours.

Responsibilities

• Customer Experience & Sales Follow-Up: Answer and return customer calls, emails, voicemails, and online inquiries promptly and professionally.
• Lead Management, Community Outreach & Growth: Maintain CRM records, nurture active leads, and outreach to schools and community partners.
• Marketing & Remote Operations Support: Manage email campaigns, content calendar, social posts, and basic graphics; assist with scheduling and vendor coordination.

Skills

Customer service

Lead management

Sales follow-up

CRM

Email marketing

Social media scheduling

Content design tools

Tools

Canva

Job description

GoLean Health is seeking a highly organized, proactive Virtual Assistant to support a growing family entertainment business with customer service, sales follow-up, community outreach, marketing execution, and day-to-day remote operations.

This role emphasizes ownership of recurring tasks, independent work, and delivering a consistent, responsive customer experience across birthday parties, group visits, memberships, and inquiries. Central Time coordination is required.