Remote Customer Experience & Growth Coordinator

GoLean Health; Makati; Remote; PHP 949,474,000 - 1,078,947,000; Full time

Job summary

GoLean Health is seeking a highly organized Virtual Assistant to support a growing family entertainment business. You will handle customer service, sales follow-up, community outreach, marketing execution, and day-to-day remote operations.

This role emphasizes ownership of recurring tasks, proactive problem-solving, and independent work with a focus on delivering a consistent, responsive customer experience across birthday parties, group visits, memberships, and inquiries.

Qualifications

• Excellent spoken and written English required for customer interactions.
• Professional, confident, and friendly phone presence.
• Experience in customer service, sales follow-up, lead management, or similar customer-facing roles.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable working independently in a remote environment.
• Strong follow-through and urgency when needed.
• Willingness to learn new systems and document workflows.

Responsibilities

• Deliver exceptional customer experience and perform sales follow-up to convert inquiries into bookings.
• Maintain CRM records, nurture leads, and track pipeline progress.
• Support marketing campaigns, content calendars, and basic graphics for promotions.
• Coordinate scheduling, onboarding, and vendor/partner communications.
• Prepare trackers, templates, and SOPs for recurring processes.

Skills

Excellent English

Phone presence

Customer service

Sales follow-up

Lead management

Relationship management

Independent / remote work

Time management

Tools

CRM

Email marketing

Canva

Brevo

Nextiva

LilyPad

Homebase

Google Workspace

Airtable

Google Drive

ChatGPT

Base44

Job description

GoLean Health is seeking a highly organized Virtual Assistant to support a growing family entertainment business. You will handle customer service, sales follow-up, community outreach, marketing execution, and day-to-day remote operations.

This role emphasizes ownership of recurring tasks, proactive problem-solving, and independent work with a focus on delivering a consistent, responsive customer experience across birthday parties, group visits, memberships, and inquiries.