Remote Customer Experience & Growth Coordinator

GoLean Health

Imus

Remote

PHP 432,000 - 604,000

Full time

2 days ago

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Job summary

GoLean Health is seeking a highly organized Virtual Assistant to support a growing family entertainment business with customer service, sales follow-up, community outreach, marketing execution, and day-to-day remote operations.

This role requires ownership of recurring tasks, independent work, and delivering a consistent customer experience for birthday parties, memberships, and school/community partnerships. Central Time availability is expected.

Qualifications

Excellent spoken and written English.
Professional, confident, and friendly phone presence.
Experience in customer service, sales follow-up, lead management, relationship management, or a similar customer-facing role.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and meet deadlines.
Comfortable working independently in a remote environment.
Availability to work during Central Time business hours.

Responsibilities

Answer and return customer calls, emails, voicemails, and online inquiries promptly and professionally.
Assist customers with questions about birthday parties, group visits, memberships, admissions, schedules, policies, pricing, and availability.
Follow up on birthday inquiries, missed calls, abandoned bookings, and prospective customers to help convert interest into confirmed bookings.
Maintain consistent and accurate communication so customers receive the same information regardless of when or how they contact the business.
Identify complaints, exceptions, or concerns that require management attention and elevate them appropriately.
Maintain CRM records, including contacts, opportunities, notes, pipeline stages, next steps, and follow-up dates.
Proactively nurture active leads and follow up until opportunities are booked, completed, or appropriately closed.
Research and conduct outreach to schools, PTOs, daycares, preschools, homeschool groups, sports organizations, churches, and community partners.
Support opportunities such as group visits, field trips, fundraisers, community events, birthday parties, and partnership programs.
Track outreach activity and provide clear visibility into pipeline progress, outstanding opportunities, and necessary follow-up actions.
Manage approved customer email campaigns, audience segmentation, promotions, reactivation efforts, and basic campaign tracking.
Maintain the content calendar, schedule approved social media posts, and assist with basic graphics and promotional materials.
Support employee scheduling, recruiting coordination, onboarding administration, and routine communication with vendors, candidates, and partners.
Maintain trackers, shared files, templates, documentation, and standard operating procedures for recurring processes.
Assist with additional administrative needs such as ordering, inventory administration, payroll preparation, reporting, or website/content updates as assigned.