Remote Customer Experience & Sales Operations Coordinator

Go Lean Health; Davao City; Remote; PHP 431,000 - 604,000; Full time

Job summary

Go Lean Health seeks a highly organized Virtual Assistant to support customer service, sales follow-ups, and remote operations for a family entertainment business. The role emphasizes ownership of recurring tasks, proactive outreach, and independent work in a remote setting.

You will engage with customers about parties, memberships, and programs, while building relationships with schools and community partners to generate opportunities. Central Time hours apply.

Qualifications

• Excellent spoken and written English.
• Professional, confident, and friendly phone presence.
• Experience in customer service, sales follow-up, lead management, relationship management, or a similar customer-facing role.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable working independently in a remote environment.
• Strong follow-through and ability to act with appropriate urgency.
• Comfortable learning new systems, following processes, and documenting workflows.
• Availability to work during Central Time business hours.

Responsibilities

• Provide customer service, sales follow-up, and CRM updates.
• Nurture leads and follow up until opportunities are booked.
• Support marketing campaigns, content calendar, and basic graphics.
• Coordinate scheduling, onboarding, and vendor/partner communications.
• Maintain trackers, templates, and SOPs.
• Assist with inventory, payroll preparation, or website updates if needed.

Skills

English proficiency

Phone presence

Customer service

Lead management

Relationship management

Organizational skills

Attention to detail

Multitasking

Remote work

Independent work

Urgency & follow-through

Process documentation

Learning new systems

Tools

Brevo

Nextiva

LilyPad

Homebase

Google Workspace

Airtable

Google Drive

Canva

ChatGPT

Base44

Job description

Go Lean Health seeks a highly organized Virtual Assistant to support customer service, sales follow-ups, and remote operations for a family entertainment business. The role emphasizes ownership of recurring tasks, proactive outreach, and independent work in a remote setting.

You will engage with customers about parties, memberships, and programs, while building relationships with schools and community partners to generate opportunities. Central Time hours apply.