Remote Customer Experience & Growth Coordinator

GoLean Health; Mandaluyong; Remote; PHP 987,453,000 - 1,242,947,000; Full time

Job summary

GoLean Health is seeking a highly organized Virtual Assistant to support a growing family entertainment business with customer service, sales follow-up, outreach, marketing execution, and day-to-day remote operations.

This role requires ownership of recurring tasks, proactive follow-up, and the ability to work independently during Central Time business hours. Strong English, CRM familiarity, and coordination with schools are essential for success.

Qualifications

• Excellent spoken and written English.
• Professional, confident phone presence.
• Experience in customer service, sales follow-up, lead management, or a similar role.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable working independently in a remote environment.
• Availability to work during Central Time business hours.

Responsibilities

• Provide customer service via calls, emails, voicemails, and inquiries.
• Follow up with inquiries to convert interest into bookings.
• Maintain CRM records and track pipeline progress.
• Research and outreach to schools, PTOs, and community groups.
• Assist with marketing campaigns, content scheduling, and basic graphics.
• Support scheduling, onboarding, and vendor communications.

Skills

Customer service

Lead management

English fluency

Organization

Remote work

Prioritization

Communication

Follow-through

Independence

Tools

CRM

Email marketing

Social media scheduling

Canva

Google Workspace

Airtable

Base44

Job description

GoLean Health is seeking a highly organized Virtual Assistant to support a growing family entertainment business with customer service, sales follow-up, outreach, marketing execution, and day-to-day remote operations.

This role requires ownership of recurring tasks, proactive follow-up, and the ability to work independently during Central Time business hours. Strong English, CRM familiarity, and coordination with schools are essential for success.