Remote Customer Experience & Sales Coordinator

Go Lean Health; Philippines; Remote; PHP 948,879,000 - 1,035,141,000; Full time

Job summary

Go Lean Health is seeking a highly organized, proactive Virtual Assistant to support a growing family entertainment business with customer service, sales follow-up, community outreach, marketing execution, and day-to-day remote operations.

This role emphasizes ownership of recurring tasks, proactive follow-through, and independent work, ensuring consistent, responsive customer experiences for parties, memberships, and inquiries while building partnerships with schools and community groups.

Qualifications

• Excellent spoken and written English.
• Professional, confident, and friendly phone presence.
• Experience in customer service, sales follow-up, lead management, or a similar customer-facing role.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable working independently in a remote environment.
• Strong follow-through and ability to act with appropriate urgency.
• Comfortable learning new systems, following processes, and documenting workflows.
• Availability to work during Central Time business hours.

Responsibilities

• Answer and return customer calls, emails, voicemails, and online inquiries promptly and professionally.
• Assist customers with questions about parties, group visits, memberships, admissions, schedules, policies, pricing, and availability.
• Follow up on birthday inquiries, missed calls, abandoned bookings, and prospective customers to help convert interest into confirmed bookings.
• Maintain consistent and accurate communication so customers receive the same information regardless of when or how they contact the business.
• Identify complaints, exceptions, or concerns that require management attention and elevate them appropriately.
• Maintain CRM records, including contacts, opportunities, notes, pipeline stages, next steps, and follow-up dates.
• Proactively nurture active leads and follow up until opportunities are booked, completed, or appropriately closed.
• Research and conduct outreach to schools, PTOs, daycares, preschools, homeschool groups, sports organizations, churches, and community partners.
• Support opportunities such as group visits, field trips, fundraisers, community events, birthday parties, and partnership programs.
• Track outreach activity and provide clear visibility into pipeline progress, outstanding opportunities, and necessary follow-up actions.
• Manage approved customer email campaigns, audience segmentation, promotions, reactivation efforts, and basic campaign tracking.
• Maintain the content calendar, schedule approved social media posts, and assist with basic graphics and promotional materials.
• Support employee scheduling, recruiting coordination, onboarding administration, and routine communication with vendors, candidates, and partners.
• Maintain trackers, shared files, templates, documentation, and standard operating procedures for recurring processes.
• Assist with additional administrative needs such as ordering, inventory administration, payroll preparation, reporting, or website/content updates as assigned.

Skills

English proficiency

Phone presence

Customer service

Organizational skills

Multitasking

Remote work

Follow-through

System learning

Central Time hours

Tools

Brevo

Nextiva

LilyPad

Homebase

Google Workspace

Airtable

Google Drive

Canva

ChatGPT

Base44

Job description

Go Lean Health is seeking a highly organized, proactive Virtual Assistant to support a growing family entertainment business with customer service, sales follow-up, community outreach, marketing execution, and day-to-day remote operations.

This role emphasizes ownership of recurring tasks, proactive follow-through, and independent work, ensuring consistent, responsive customer experiences for parties, memberships, and inquiries while building partnerships with schools and community groups.