Remote Chat Support Specialist

Core Code io; Angeles; On-site; PHP 201,000 - 335,000; Full time

Job summary

Core Code io is seeking a proactive Chat Support Representative to assist customers via live chat and digital channels. Ideal candidates communicate clearly, maintain high attention to detail, and manage multiple conversations while delivering fast, accurate support.

The role requires excellent written communication, strong typing, and experience with CRM and ticketing tools. This position supports English-speaking customers in a remote work environment, with a customer-focused, professional

Qualifications

• Proven written communication skills and ability to understand customer needs.
• Experience with live chat or digital support channels.
• Ability to work efficiently in a fast-paced environment.
• Comfortable handling multiple conversations with accuracy.

Responsibilities

• Respond to customer inquiries through live chat and other digital channels.
• Provide clear, accurate, and professional responses.
• Identify customer needs and provide solutions or guidance.
• Troubleshoot issues and resolve requests efficiently.
• Handle multiple chats while maintaining quality and speed.
• Escalate complex issues to the appropriate team.
• Follow up with customers when more info is needed.
• Maintain accurate records of interactions and resolutions.
• Follow established support procedures and standards.
• Identify recurring issues and communicate feedback to internal teams.

Skills

Excellent written communication

Typing speed

Customer service

Attention to detail

Problem solving

Multitasking

Learn new systems

CRM systems

Ticketing tools

Clear writing

Tools

CRM platforms

Chat platforms

Ticketing systems

Job description

Core Code io is seeking a proactive Chat Support Representative to assist customers via live chat and digital channels. Ideal candidates communicate clearly, maintain high attention to detail, and manage multiple conversations while delivering fast, accurate support.

The role requires excellent written communication, strong typing, and experience with CRM and ticketing tools. This position supports English-speaking customers in a remote work environment, with a customer-focused, professional