Remote Chat & Email Support Specialist

Caldwell Communications Consultancy Philippines; Pasig; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A communication consultancy is seeking a Chat & Email Support Representative to assist customers via live chat and email only. The role emphasizes delivering accurate information and resolving customer concerns efficiently, all while maintaining professionalism in written communication. The ideal candidate should possess strong written English skills, multitasking abilities, and a customer-focused mindset. Familiarity with chat tools is preferred. This position may be office-based or remote depending on the company policy.

Qualifications

• Strong written English communication skills.
• Ability to multitask and handle multiple chat conversations.
• Customer-focused mindset and professional tone.

Responsibilities

• Respond to customer inquiries via live chat and email.
• Resolve customer issues and document interactions.
• Maintain quality, accuracy, and productivity standards.

Skills

Written English communication skills

Good grammar, spelling, and sentence construction

Multitasking

Basic computer skills

Problem-solving

Customer-focused mindset

Tools

Zendesk

Freshdesk

Salesforce

Job description

A communication consultancy is seeking a Chat & Email Support Representative to assist customers via live chat and email only. The role emphasizes delivering accurate information and resolving customer concerns efficiently, all while maintaining professionalism in written communication. The ideal candidate should possess strong written English skills, multitasking abilities, and a customer-focused mindset. Familiarity with chat tools is preferred. This position may be office-based or remote depending on the company policy.