Multichannel Customer Support Specialist

Core Code io

Angeles

On-site

PHP 201,000 - 312,000

Full time

9 days ago

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Core Code io seeks a proactive Customer Support Specialist to deliver exceptional service across channels and ensure a positive customer experience at every interaction. The ideal candidate communicates clearly, resolves issues efficiently, and maintains accurate records while collaborating with internal teams to improve the overall experience for customers.

Responsibilities include responding to inquiries via email, chat, phone, and other channels; troubleshooting issues; escalating when

Qualifications

Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Problem-solving and critical-thinking abilities.
Ability to understand customer concerns and provide effective solutions.

Responsibilities

Respond to customer inquiries through email, chat, phone, or other support channels.
Understand customer needs and provide clear, accurate, and professional assistance.
Troubleshoot and resolve customer issues in a timely manner.
Escalate complex or technical issues to the appropriate team when necessary.
Follow up with customers to ensure their issues are fully resolved.
Maintain accurate records of customer interactions, requests, and resolutions.
Identify recurring customer issues and communicate trends or feedback to the relevant teams.
Follow company policies, procedures, and service standards.
Maintain a professional, positive, and customer-focused approach in every interaction.
Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.