Remote Email & Chat Support Specialist

Call Center International

Morong

On-site

PHP 223,000 - 312,000

Full time

9 hours ago

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Job summary

Call Center International is seeking a detail-oriented Email and Chat Support Representative to handle customer inquiries via email and live chat in a remote-friendly environment. You will provide timely, accurate, and professional assistance while ensuring a positive customer experience.

Key duties include responding promptly, documenting interactions, maintaining data privacy, and adhering to SLAs. A strong written communication ability and comfort with CRM tools are important for success in

Qualifications

High school diploma or equivalent (college degree preferred).
Experience in customer service, email, or chat support is an advantage.
Excellent written communication and comprehension skills.
Strong problem-solving and multitasking abilities.

Responsibilities

Respond promptly to customer inquiries via email and chat platforms.
Provide accurate information about products, services, policies, and procedures.
Resolve customer issues efficiently while maintaining professionalism.
Document interactions and update customer records in the system.
Escalate complex or unresolved concerns to the appropriate team.
Follow company guidelines, workflows, and SLAs.
Maintain confidentiality of customer data and adhere to data protection policies.
Meet performance metrics such as response time, resolution rate, and customer satisfaction.