Remote SaaS Chat Support Specialist

Sinch; Manila; On-site; PHP 1,299,000 - 2,165,000; Full time

Job summary

SimpleTexting is seeking a Customer Support Representative - Chat to assist customers via online chat during US hours. You will troubleshoot issues, clarify needs, and provide clear, friendly support while ensuring compliance and updating knowledge bases.

The role emphasizes empathy, fast response, and effective communication as you work with a growing team in a dynamic, remote-friendly environment.

Qualifications

• English as primary language; other languages a plus.

Responsibilities

• Respond to inquiries and issues via online chat to help customers.
• Clarify needs, determine cause, explain solutions, and follow up to ensure resolution.
• Be a compliance expert ensuring customers are responsible texters.
• Contribute to writing helpful internal and customer-facing documentation.
• Escalate bugs to customer technical support team.
• Participate in specialized projects as you grow in the role.

Skills

English proficiency

Live chat support

SaaS experience

Technical translation

Critical thinking

Communication

Problem solving

Learning new software

Self-starter

Organization

CRM platforms

Education

Bachelor's degree

Tools

Chat tools

CRM platforms

Job description

SimpleTexting is seeking a Customer Support Representative - Chat to assist customers via online chat during US hours. You will troubleshoot issues, clarify needs, and provide clear, friendly support while ensuring compliance and updating knowledge bases.

The role emphasizes empathy, fast response, and effective communication as you work with a growing team in a dynamic, remote-friendly environment.