Remote Customer Support Associate - Growth & Training

TradingPRO; Philippines; On-site; PHP 250,000 - 400,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Training opportunities

Friendly environment

Leave entitlement

Industry exposure

Job summary

TradingPRO is seeking a dedicated Customer Support Specialist to join our remote operations team. You will handle live chat and email inquiries, create and manage support tickets, and resolve issues professionally while building strong relationships with customers.

The role requires clear English communication, problem-solving skills, and the ability to multitask in a fast-paced environment. We offer a competitive salary, training, career growth, and a friendly, supportive team.

Qualifications

• Diploma or Bachelor’s Degree in any field.
• Experience in customer service, live chat support, or a similar role.
• Fresh graduates are encouraged to apply.
• Excellent written and verbal English communication.
• Ability to handle inquiries professionally and provide solutions.
• Familiarity with customer support tools and ticketing systems.

Responsibilities

• Manage incoming live chat and email inquiries.
• Create and record customer tickets.
• Resolve customer issues promptly and professionally.
• Build relationships with customers through clear communication.
• Follow procedures and policies to ensure service quality.
• Take on additional responsibilities as required by supervision.

Skills

Customer service

Live chat support

Written & verbal English

Time management

Multitasking

Education

Diploma or Bachelor’s Degree

Tools

Ticketing systems

CRM software

Live chat platforms

Job description

TradingPRO is seeking a dedicated Customer Support Specialist to join our remote operations team. You will handle live chat and email inquiries, create and manage support tickets, and resolve issues professionally while building strong relationships with customers.

The role requires clear English communication, problem-solving skills, and the ability to multitask in a fast-paced environment. We offer a competitive salary, training, career growth, and a friendly, supportive team.