Customer Service Representative

FLEXICON SOLUTION INC.; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

FLEXICON SOLUTION INC. in the Philippines seeks a Chat Support Representative to assist customers in real time via live chat, email, and messaging apps.

You will deliver accurate, timely, and empathetic responses to inquiries to ensure high satisfaction and quick resolutions. Requirements include a high school diploma (degree in Communications or Business is a plus), 1–2 years in customer service, excellent written English, fast and accurate typing, and strong multitasking.

Qualifications

• Excellent written English communication skills.
• Strong reading comprehension and multitasking abilities.
• Ability to maintain a positive, customer-first attitude under pressure.
• Fast typing speed with high accuracy.
• Problem-solving skills with a detail-oriented approach.

Responsibilities

• Respond to customer inquiries via live chat, messaging apps, and email in a prompt and courteous manner.
• Resolve customer concerns by identifying the issue, explaining the best solution, and following up to ensure resolution.
• Maintain detailed records of customer interactions using CRM tools.
• Ticket and Tracker Management; Review tracker and prioritize tickets, Ensure timely updates of ticket status.
• Escalate complex or unresolved issues to appropriate departments.
• Stay updated on products, services, policies, and promotions to provide accurate information.
• Contribute to the development of knowledge base articles and FAQs.
• Maintain a professional tone and brand-aligned communication in all interactions.

Skills

Written English

Typing speed

Multitasking

Reading comprehension

Customer service

Problem solving

Positive attitude

Education

High school diploma; degree in Communications/Business advantageous

Job description

JOB SUMMARY

The Chat Support Representative is responsible for providing real-time assistance to customers through online chat platforms. This role ensures a high level of customer satisfaction by delivering accurate, timely, and empathetic responses to inquiries, complaints, and support requests in a professional manner.

KEY RESPONSIBILITIES

• Respond to customer inquiries via live chat, messaging apps, and/or email in a prompt and courteous manner.
• Resolve customer concerns by identifying the issue, explaining the best solution, and following up to ensure resolution.
• Maintain detailed records of customer interactions using CRM tools.
• Ticket and Tracker Management; Review tracker and prioritize tickets, Ensure timely updates of ticket status.
• Escalate complex or unresolved issues to appropriate departments.
• Stay updated on products, services, policies, and promotions to provide accurate information.
• Contribute to the development of knowledge base articles and FAQs.
• Maintain a professional tone and brand-aligned communication in all interactions.

QUALIFICATION

• At least a high school diploma; a degree in Communication, Business, or related fields is an advantage.
• 1–2 years of experience in customer service, preferably in chat support or a BPO environment.
• Familiarity with handling inquiries for e-commerce, technology, or telecom industries is a plus.
• Excellent written English communication skills.
• Strong reading comprehension and multitasking abilities.
• Ability to maintain a positive, customer-first attitude under pressure.
• Fast typing speed with high accuracy.
• Problem-solving skills with a detail-oriented approach.

WORKING CONDITION

• Full-time position, six (6) days a week, shifting schedule.