Remote Customer Support Specialist

Core Code io; Angeles; On-site; PHP 223,000 - 446,000; Full time

Job summary

Core Code io is seeking a Customer Support Agent to assist customers across email, chat, phone and other channels, delivering timely, accurate solutions and a positive experience. The ideal candidate communicates clearly, stays patient, and can manage multiple requests while working remotely for a global audience.

Prior experience in customer support is preferred and English proficiency is required for English-speaking customers.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Active listening and problem-solving abilities.
• Strong attention to detail.
• Ability to multitask and prioritize customer requests.
• Ability to remain calm and professional when handling difficult customers.
• Comfortable using computers, CRM systems, ticketing platforms, and other digital tools.
• Ability to learn new systems and processes quickly.
• Strong organizational and time-management skills.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Provide accurate information and clear solutions to customer questions and concerns.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Escalate complex or unresolved issues to the appropriate team.
• Follow up with customers to ensure their concerns have been properly addressed.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring issues and communicate customer feedback to internal teams.
• Follow company policies, procedures, and customer service standards.
• Maintain a positive, professional, and customer-focused attitude.
• Collaborate with internal teams to resolve customer requests and improve the overall customer experience.

Skills

Clear communication

Customer service oriented

Multitasking

Problem-solving

Professionalism

CRM systems

Tools

CRM platforms

Ticketing systems

Job description

Core Code io is seeking a Customer Support Agent to assist customers across email, chat, phone and other channels, delivering timely, accurate solutions and a positive experience. The ideal candidate communicates clearly, stays patient, and can manage multiple requests while working remotely for a global audience.

Prior experience in customer support is preferred and English proficiency is required for English-speaking customers.