Remote Client Support & Success Specialist

Core Code io; Angeles; On-site; PHP 300,000 - 420,000; Full time

Job summary

Core Code io is seeking a proactive Client Support Specialist to assist clients, address concerns, and ensure a positive experience throughout the relationship. You will communicate clearly, manage requests efficiently, and build strong professional relationships across teams.

The role involves handling inquiries via email, phone, chat, and other channels, resolving issues, and collaborating with internal departments to maintain high service standards.

Qualifications

• Previous experience in client support or customer service.
• Ability to manage multiple requests while maintaining service quality.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to client inquiries via email, phone, chat and other channels.
• Provide accurate and timely information based on client needs and procedures.
• Assist clients with questions, account-related issues and service concerns.
• Troubleshoot problems and provide effective solutions.
• Follow up to ensure requests are resolved.
• Escalate complex issues to internal teams.
• Maintain accurate records of interactions and resolutions.
• Monitor open requests and ensure timely follow-up.
• Identify recurring concerns and share feedback with teams.
• Collaborate with departments to resolve issues efficiently.
• Maintain professional, client-focused interactions and adhere to policies.

Skills

Excellent communication

Client relationship building

Problem solving

Active listening

Attention to detail

Time management

Multitasking

CRM experience

Tools

CRM systems

Ticketing platforms

Email/Chat/Phone support tools

Job description

Core Code io is seeking a proactive Client Support Specialist to assist clients, address concerns, and ensure a positive experience throughout the relationship. You will communicate clearly, manage requests efficiently, and build strong professional relationships across teams.

The role involves handling inquiries via email, phone, chat, and other channels, resolving issues, and collaborating with internal departments to maintain high service standards.