Remote Chat & Email Support Specialist

Caldwell Communications Consultancy Philippines; Caloocan; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A communications consultancy in the Philippines is looking for a Chat & Email Support Representative. This role focuses on assisting customers through live chat and email, providing accurate information and support while maintaining professionalism. Strong written English communication skills and multitasking abilities are essential. This position may be office-based or remote, depending on company policy. Ideal candidates have experience in customer service via chat or email, and familiarity with tools like Zendesk or Salesforce.

Qualifications

• Strong written English communication skills essential.
• Ability to multitask and handle multiple chat conversations simultaneously.
• Customer-focused mindset and professional tone are crucial.

Responsibilities

• Respond to customer inquiries via live chat and email.
• Provide product or account-related information clearly.
• Resolve customer issues and document interactions.

Skills

Strong written English communication skills

Good grammar, spelling, and sentence construction

Ability to multitask

Basic computer skills

Strong problem-solving

Customer-focused mindset

Tools

CRM systems (e.g., Zendesk, Freshdesk, Salesforce)

Job description

A communications consultancy in the Philippines is looking for a Chat & Email Support Representative. This role focuses on assisting customers through live chat and email, providing accurate information and support while maintaining professionalism. Strong written English communication skills and multitasking abilities are essential. This position may be office-based or remote, depending on company policy. Ideal candidates have experience in customer service via chat or email, and familiarity with tools like Zendesk or Salesforce.