Remote Care Admin & Coordination Specialist

Sharesource Australia BPO; Davao City; On-site; PHP 350,000 - 420,000; Full time

Benefits offered by this job

Remote work

Hybrid options

Work-life balance

Training & growth

Diversity & inclusion

Job summary

Sharesource Australia BPO is seeking a highly organised Care Support Officer to provide centralised administrative and coordination support to the Care Partner team. This non-clinical role focuses on reducing workload by managing routine processes, keeping client records up to date, and escalating clinical matters when needed.

Based in the Philippines, you will work remotely with Australian colleagues, handling client administration, third‑party requests, funding and budget tasks, and compliance

Qualifications

• 3+ years in administrative, customer service, or coordination role, preferably in healthcare or aged care.
• Strong written and verbal English communication skills.
• Proficient with MS Office and ability to learn new systems quickly.
• Comfortable working in a remote team with Australian colleagues.
• Able to maintain confidentiality and handle sensitive information.

Responsibilities

• Maintain accurate and up-to-date client information across systems.
• Upload, organize, and manage client documents and files.
• Review records for completeness and accuracy; audit new and existing files.
• Process third-party expenses, quotes, and service requests; liaise with providers.
• Monitor client budgets and assist with routine financial administration.
• Create and track compliance notes, follow-ups, and routine care documentation.
• Provide general administrative support to the Care Partner team as needed.

Skills

Organisational skills

Attention to detail

Communication skills

MS Office

Remote teamwork

English proficiency

Care coordination

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

SharePoint / OneDrive

Visual Care

Team Portal

Microsoft Teams

Job description

Sharesource Australia BPO is seeking a highly organised Care Support Officer to provide centralised administrative and coordination support to the Care Partner team. This non-clinical role focuses on reducing workload by managing routine processes, keeping client records up to date, and escalating clinical matters when needed.

Based in the Philippines, you will work remotely with Australian colleagues, handling client administration, third‑party requests, funding and budget tasks, and compliance