Remote Healthcare Admin & Client Care Coordinator

Sharesource; Hinoba-an; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-Life Balance

Open Culture

Supportive Team

Learning & Growth

BCorp employer

Job summary

Sharesource is seeking a Customer Service Administrator to support the Care Coordination team with day-to-day administrative tasks, enabling Care Coordinators to focus on clinical decision-making and client care.

You will serve as the first point of contact when coordinators are unavailable, ensuring continuity of service and clear communication across teams and with clients. This remote role is based in the Philippines with occasional onsite activities.

Qualifications

• At least 3 years of experience in an administrative, customer service, or coordination role.
• Clear and professional communication with clients, stakeholders, and internal teams.
• Highly organized and detail-oriented with the ability to manage multiple tasks.

Responsibilities

• Respond promptly and professionally to inquiries from clients and their representatives.
• Record all correspondence in client files in an objective, accurate, and professional manner.
• Manage feedback through app notes, complaints, and incidents, to support continuous improvement.
• Provide timely reminders related to third-party appointments and service delivery updates.
• Process third-party expenses and service requests, including quotes.
• Manage client scheduling adjustments.
• Audit onboarding files for completeness and accuracy.
• Provide leave coverage by monitoring Care Coordinator inboxes.
• Support compliance by uploading documentation and coordinating with the clinical team.
• Assist with budget tracking and updating templates under Care Coordinator guidance.
• Review app notes and escalates via Visual Care tasks where appropriate.

Skills

Administrative experience

Customer service

Coordination

Job description

Sharesource is seeking a Customer Service Administrator to support the Care Coordination team with day-to-day administrative tasks, enabling Care Coordinators to focus on clinical decision-making and client care.

You will serve as the first point of contact when coordinators are unavailable, ensuring continuity of service and clear communication across teams and with clients. This remote role is based in the Philippines with occasional onsite activities.