Care Coordination & Records Administrator

Sharesource; Hinoba-an; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-Life Balance

Open Culture

Supportive Team

Training & Growth

B-Corp Company

Job summary

Sharesource is seeking a highly organised Care Support Officer to provide centralised administrative and coordination support to the Care Partner team. This non-clinical role focuses on reducing workloads by managing routine processes, maintaining client records, coordinating with third-party providers, monitoring actions, and preparing information for review.

The successful candidate will work remotely from the Philippines, collaborate with Australian-based colleagues, and escalate clinical

Qualifications

• At least 3 years in administrative, customer service, or coordination roles, preferably in healthcare or aged care.
• Strong written and verbal English communication skills with internal and external stakeholders.
• High level of computer literacy and ability to learn new software quickly.
• Proficient with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Maintain accurate and up-to-date client information across systems.
• Upload, organise and maintain client documentation and electronic files.
• Review client records for completeness and accuracy; audit files.
• Process third-party expenses, service requests, quotes and invoices.
• Liaise with suppliers, contractors and other third-party providers.
• Monitor budgets and expenditure; assist with funding-related processes.
• Review care worker notes and client documentation for follow-up items.
• Provide administrative support to the Care Partner team and coordinate activities.

Skills

Organised

Attention to detail

English communication

Microsoft Office

Tools

Visual Care

Right at Home Team Portal

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

SharePoint/OneDrive

Job description

Sharesource is seeking a highly organised Care Support Officer to provide centralised administrative and coordination support to the Care Partner team. This non-clinical role focuses on reducing workloads by managing routine processes, maintaining client records, coordinating with third-party providers, monitoring actions, and preparing information for review.

The successful candidate will work remotely from the Philippines, collaborate with Australian-based colleagues, and escalate clinical