Remote Care Coordination Administrator

Sharesource; Davao City; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-Life Balance and Flexibility

Open Culture

Supportive Team

Learn and Grow: Training and coaching

Job summary

Sharesource is seeking a Customer Service Administrator to support the Care Coordination team in delivering high-quality, person-centred care. You will handle day-to-day administrative tasks, act as the first contact when coordinators are unavailable, and ensure clear communication across teams and with clients.

You’ll gain remote plus hybrid flexibility, learn and grow in a structured environment, and join a B-Corp company prioritising people and planet.

Qualifications

• At least 3 years experience in an administrative, customer service, or coordination role.
• Clear and professional communication with clients, stakeholders, and internal teams.
• Highly organized and detail-oriented with the ability to manage multiple tasks and priorities.
• Experience handling client inquiries, maintaining records, and documenting communications accurately.
• Comfortable managing schedules, inboxes, and day-to-day administrative support tasks.
• Experience processing service requests, expenses, or working with third-party providers.
• Comfortable using digital systems, client portals, and electronic filing systems.
• Understanding confidentiality, compliance, and accurate documentation.

Responsibilities

• Respond promptly and professionally to inquiries from clients and their representatives.
• Record all correspondence accurately in client files.
• Manage feedback through appropriate channels to support improvement.
• Provide reminders related to third-party appointments and updates.
• Process third-party expenses and service requests, including quotes and liaising with providers.
• Manage client scheduling adjustments as needed.
• Maintain accurate electronic filing and correct folder storage.
• Monitor client portals to ensure information is current and complete.

Skills

Administrative experience

Customer service

Coordination

Communication

Organization

Digital systems

Tools

Client portals

Electronic filing systems

Digital platforms

Job description

Sharesource is seeking a Customer Service Administrator to support the Care Coordination team in delivering high-quality, person-centred care. You will handle day-to-day administrative tasks, act as the first contact when coordinators are unavailable, and ensure clear communication across teams and with clients.

You’ll gain remote plus hybrid flexibility, learn and grow in a structured environment, and join a B-Corp company prioritising people and planet.