Care Support & Operations Coordinator (Remote)

Sharesource Australia BPO; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Growth & Training opportunities

Job summary

Sharesource Australia BPO in the Philippines seeks a highly organised Care Support Officer to provide centralized administrative and coordination support to the Care Partner team. This non-clinical role focuses on reducing workloads by managing routine processes and maintaining accurate client records.

You will liaise with third-party providers, monitor actions, prepare information for review, and escalate matters requiring clinical judgment to the Care Partner.

Qualifications

• 3+ years of experience in administrative, customer service, or coordination roles, preferably in healthcare or similar environments.
• Strong written and verbal English communication skills.
• High level of computer literacy and ability to learn new software and systems.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to manage multiple priorities and work independently within procedures.

Responsibilities

• Provide administrative support across the Care Partner team based on workload and priorities.
• Maintain accurate client information across systems and prepare routine documentation.
• Process service requests, budgets, and third-party documentation; liaise with providers.
• Monitor outstanding actions and escalate issues to Care Partners as needed.
• Assist with preparation of information for Care Partner review and follow-up on tasks.

Skills

Administrative coordination

Customer service

English communication

Microsoft Office

Remote work

Time management

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

SharePoint / OneDrive

Job description

Sharesource Australia BPO in the Philippines seeks a highly organised Care Support Officer to provide centralized administrative and coordination support to the Care Partner team. This non-clinical role focuses on reducing workloads by managing routine processes and maintaining accurate client records.

You will liaise with third-party providers, monitor actions, prepare information for review, and escalate matters requiring clinical judgment to the Care Partner.