Remote Bilingual Customer Advisor (Mandarin/English) – Insurance

Getwingapp; Philippines; On-site; PHP 616,590 - 834,210; Full time

Benefits offered by this job

100% Work-From-Home

Paid Training

Holiday & Overtime Pay

Upskilling Opportunities

Career Growth

Job summary

Getwingapp is seeking a Customer Service Representative to support Mandarin-English speaking customers in a fully remote role. The position entails handling insurance-related inquiries, payments, renewals, and quotes while coordinating through VOIP and video tools.

The ideal candidate will have 3–5 years of customer service experience, be fluent in Mandarin and English, and be proficient with Word, Excel, and Monday.com. This role offers 100% remote work with supportive team dynamics.

Qualifications

• Fluent in Mandarin Chinese and English.
• 3–5 years of customer service experience.
• Experience handling insurance-related customer calls.
• Proficient in Microsoft Word and Excel.
• Familiarity with Monday.com.
• Comfortable using VOIP and Google Meet.

Responsibilities

• Handle inbound and outbound insurance-related calls.
• Assist customers with payments, renewals, and quoting support.
• Communicate with Mandarin Chinese-speaking customers.
• Use VOIP and Google Meet for customer calls.
• Perform basic administrative tasks using Word, Excel, and Monday.com.

Skills

Mandarin

English

Customer service

Tools

Microsoft Word

Microsoft Excel

Monday.com

VOIP

Google Meet

Job description

Getwingapp is seeking a Customer Service Representative to support Mandarin-English speaking customers in a fully remote role. The position entails handling insurance-related inquiries, payments, renewals, and quotes while coordinating through VOIP and video tools.

The ideal candidate will have 3–5 years of customer service experience, be fluent in Mandarin and English, and be proficient with Word, Excel, and Monday.com. This role offers 100% remote work with supportive team dynamics.