Remote Bilingual EN/FR Customer Support Specialist

Wing Assistant; Philippines; Remote; PHP 507,780 - 608,220; Full time

Benefits offered by this job

Job Security and Stability

Paid Training

Inclusive Culture

100% Work‑From‑Home

Career Growth Opportunities

Job summary

Wing Assistant is actively seeking a French-English Customer Service Representative for a remote full-time role. The successful candidate will support clients through various communication channels and work closely with team members to deliver exceptional service.

The position requires fluency in both English and French, with a minimum of one year of experience in a customer service role. Applicants should possess strong organizational skills and be comfortable with technology and communication tools.

Qualifications

• At least 1 year of proven experience as a Customer Service Representative.
• Excellent phone, email, and instant messaging communication skills.
• Able to work in EST.

Responsibilities

• Respond promptly to client emails and portal requests.
• Handle inbound and outbound phone calls for French and English customers.
• Assist customers with their needs, offering empathetic support.

Skills

Fluent in English

Fluent in French

Excellent communication skills

Solid organizational skills

Tech savvy

Attention to detail

Tools

Microsoft Office

Cloudbeds

MaintainX

Job description

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.

Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry.

Primary Tasks:

• Respond promptly to client emails and portal requests in French and English regarding their concerns

• Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French and English-speaking customers

• Assist customers with their needs, offering empathetic support and swift coordination

• Update and maintain accurate customer records to ensure seamless information flow and accessibility

• Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages

• Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions

• Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients

• Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols
• Guest Communication: Handle after-hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests.
• Coordination: Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up.
• Reservation Support: Process payments, verify guest details, and manage check-in workflows
• Ad hoc tasks

Required Experience:

• Fluent in English (written & spoken) & French (written & spoken)

• At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity

• Excellent English and French communication skills, both written and verbal (at least B2 level)

• Excellent phone, email, and instant messaging communication skills

• Solid organizational and time management skills

• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP

• Experience with word-processing software and spreadsheets (e.g., MS Office)

• Knowledge of online calendars and scheduling (e.g., Google Calendar)

• Proactive & confident with keen attention to detail

• Able to work in EST

Software Tools and Websites Required:

Microsoft Office (Excel for trackers).

Cloudbeds (reservation management).

Ikea (guest journey management).

MaintainX (maintenance ticket system).

Schedule: 12 midnight to 8am EST (40hrs per week)

Salary: up to PHP50,000/month

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

₱45,000 - ₱50,000 a month