Remote Bilingual EN/FR Customer Support Specialist

Wing Assistant; Philippines; On-site; PHP 507,780 - 608,220; Full time

Benefits offered by this job

Job Security and Stability

Paid Training

Inclusive Culture

100% Work‑From‑Home

Career Growth Opportunities

Job summary

Wing Assistant is actively seeking a French-English Customer Service Representative for a remote full-time role. The successful candidate will support clients through various communication channels and work closely with team members to deliver exceptional service.

The position requires fluency in both English and French, with a minimum of one year of experience in a customer service role. Applicants should possess strong organizational skills and be comfortable with technology and communication tools.

Qualifications

• At least 1 year of proven experience as a Customer Service Representative.
• Excellent phone, email, and instant messaging communication skills.
• Able to work in EST.

Responsibilities

• Respond promptly to client emails and portal requests.
• Handle inbound and outbound phone calls for French and English customers.
• Assist customers with their needs, offering empathetic support.

Skills

Fluent in English

Fluent in French

Excellent communication skills

Solid organizational skills

Tech savvy

Attention to detail

Tools

Microsoft Office

Cloudbeds

MaintainX

Job description

Wing Assistant is actively seeking a French-English Customer Service Representative for a remote full-time role. The successful candidate will support clients through various communication channels and work closely with team members to deliver exceptional service.

The position requires fluency in both English and French, with a minimum of one year of experience in a customer service role. Applicants should possess strong organizational skills and be comfortable with technology and communication tools.