Customer Service Representative (Mandarin Bilingual) | 20704

Wing Assistant; Philippines; On-site; PHP 462,000 - 770,000; Full time

Benefits offered by this job

Performance incentives

100% work-from-home

Holiday & overtime pay

Career growth

Upskilling opportunities

Job summary

Wing Assistant is hiring a Customer Service Representative for remote work. The role requires handling English- and Mandarin-speaking inquiries, managing CRM records, and coordinating invoices and deposits. You should have 1+ year in B2C/B2B support, strong communication, and proficient use of MS Office, CRM, and scheduling tools.

The position offers 100% work-from-home, performance incentives, and opportunities for career growth with US working hours.

Qualifications

• 1+ year experience as a Customer Service Representative in B2C or B2B
• Excellent English and Mandarin communication skills, both written and verbal (B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy and familiar with CRM, cloud services, and other tools

Responsibilities

• Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records
• Prepare/review estimates, product details, pricing, and order information
• Send invoices, collect deposits, follow up with customers, and support scheduling

Skills

English & Mandarin

CRM & VoIP

MS Office

Google Calendar

Desks top sharing

Tools

CRM

MS Office

Google Calendar

VoIP

Job description

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.

Disclaimer

This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

Duties and Responsibilities include but are not limited to

• Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records.
• Prepare/review estimates, product details, pricing, and glass/order information.
• Send invoices, collect deposits, follow up with customers, coordinate approvals, and support scheduling.

Qualifications

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English and Mandari communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule

US work hours (20-40 hours per week)

Location

This is a remote job

Salary Package per month

• Entry Level (1-3 years of experience): Up to $1100

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.