Remittance Customer Service Specialist (BGC)

LuLu Financial Services (PHILS.) Inc.

Taguig

On-site

PHP 201,000 - 312,000

Full time

6 days ago

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Job summary

LuLu Financial Services (PHILS.) Inc. is seeking a diligent Customer Service Associate in Taguig to support inward and outward remittances, liaise with banks, and assist branches with service delivery.

You will handle complaints, process amendments, cancellations, refunds, and contribute to reporting while ensuring strict adherence to KYC/AML policies. The role requires at least a bachelor's degree, 1 year in customer service, and the ability to work Mondays through Saturdays at the BGC Taguig

Qualifications

Bachelor's/College graduate.
At least 1 year in customer service.
Fluent in English; Tagalog preferred.
Remittance company experience is advantageous.
Good customer service, mathematical, decision making and problem solving.
Willing to work Monday to Saturday; based in BGC Taguig.

Responsibilities

Attend inward/outward remittances.
Liaise with banks to resolve remittance issues.
Provide branch support in customer service and related matters.
Handle customer complaints and follow-up.
Process transaction amendments, cancellations and refunds.
Prepare reports as required.
Log, email and monitor all invalid and pending reports sent to corridors and service provider.
Ensure strict compliance related to KYC/AML/CFT.
Follow all standard operational policies and procedures of the Company.
Complete all additional responsibilities as assigned by the Reporting Authority from time to time.