Banking & Financial Services Support Specialist

Cognizant; Taguig; On-site; PHP 223,000 - 312,000; Full time

Job summary

Cognizant is a global leader providing banking and financial services support in the Philippines. The role involves assisting customers and internal stakeholders with inquiries across banking, lending, mortgage, and related processes, with a focus on accuracy and compliance.

Candidates should have at least 1 year of relevant experience and be willing to work shifting schedules in Taguig. Non-BPO experience within finance sectors is welcome, and excellent communication skills are essential for

Qualifications

• At least SHS graduate.
• Candidates should have at least 1 year of relevant experience.
• Non-BPO experience within the financial services industries can be considered.

Responsibilities

• Assist customers, clients, or internal stakeholders with inquiries involving banking, lending, mortgage, accounting, or financial services processes.
• Perform account research, data verification, reconciliation, and documentation in accordance with procedures and compliance.
• Manage cases, requests, or transactions through various systems with timely resolution and service excellence.
• Identify discrepancies, elevate complex issues as needed, and contribute to process improvements.
• Maintain high quality, productivity, and customer service in a fast-paced financial operations environment.

Skills

Communication skills

Shift work

Education

SHS graduate

Job description

Cognizant is a global leader providing banking and financial services support in the Philippines. The role involves assisting customers and internal stakeholders with inquiries across banking, lending, mortgage, and related processes, with a focus on accuracy and compliance.

Candidates should have at least 1 year of relevant experience and be willing to work shifting schedules in Taguig. Non-BPO experience within finance sectors is welcome, and excellent communication skills are essential for