Customer Service Representative

LuLu Financial Services (PHILS.) Inc.; Taguig; Presencial; PHP 201.000 - 312.000; Jornada completa

Descripción de la vacante

LuLu Financial Services (PHILS.) Inc. is seeking a diligent Customer Service Associate in Taguig to support inward and outward remittances, liaise with banks, and assist branches with service delivery.

You will handle complaints, process amendments, cancellations, refunds, and contribute to reporting while ensuring strict adherence to KYC/AML policies. The role requires at least a bachelor's degree, 1 year in customer service, and the ability to work Mondays through Saturdays at the BGC Taguig

Formación

• Bachelor's/College graduate.
• At least 1 year in customer service.
• Fluent in English; Tagalog preferred.
• Remittance company experience is advantageous.
• Good customer service, mathematical, decision making and problem solving.
• Willing to work Monday to Saturday; based in BGC Taguig.

Responsabilidades

• Attend inward/outward remittances.
• Liaise with banks to resolve remittance issues.
• Provide branch support in customer service and related matters.
• Handle customer complaints and follow-up.
• Process transaction amendments, cancellations and refunds.
• Prepare reports as required.
• Log, email and monitor all invalid and pending reports sent to corridors and service provider.
• Ensure strict compliance related to KYC/AML/CFT.
• Follow all standard operational policies and procedures of the Company.
• Complete all additional responsibilities as assigned by the Reporting Authority from time to time.

Conocimientos

Customer service

Communication

Problem solving

Attention to detail

Educación

Bachelor's/College Graduate

Descripción del empleo

DUTIES AND RESPONSIBILITIES:

• Attending to the inward/outward remittances
• To liaise with banks to resolve remittance issues
• To provide branch support in terms customer service and other related matters
• To handle customer complaints and follow-up
• To process transaction amendments, cancellations and refunds
• To prepare reports as required
• To log, email and monitor all invalid and pending reports sent to corridors and service provider
• Ensuring strict compliance related to KYC/AML/CFT
• Follow all standard operational policies and procedures of the Company
• Complete all additional responsibilities as assigned by the Reporting Authority from time to time

QUALIFICATIONS:

• At least Bachelor's/College Graduate
• Minimum of 1 year in customer service
• Good command of English language in written and verbal communication. Fluency in Tagalog and other local language is preferred. Knowledge in other foreign language is advantage.
• Experience in remittance company advantage
• Good customer service skills, mathematical skills, decision making and problem solving
• Can work from Monday to Saturday
• Must be amenable to work in BGC Taguig