Customer Experience Specialist

LF Lending Services Corporation; Taguig; On-site; PHP 223,200 - 357,120; Full time

Job summary

LF Lending Services Corporation in Metro Manila is seeking a customer service professional to handle inquiries, explain product rules, assist with the application process, and manage basic issues and complaints. The role aims to improve customer experience, ensure accurate information delivery, and support smooth business operations.

Candidates should have strong communication, patience, and English proficiency, with a high school education or above, and willingness to work onsite in shifts (6

Qualifications

• Experience in customer service, call center, support, or helpdesk roles is preferred.
• Strong communication skills, patience, and emotional resilience.
• Able to handle repetitive inquiries and basic customer complaints professionally.
• Service-oriented with good process awareness and attention to detail.
• Skilled in maintaining accurate records and documentation.
• Senior High School graduate or above.
• Able to communicate effectively in English when handling customer inquiries and providing explanations.
• Previous experience in customer service, support, or customer-facing roles is an advantage.
• Basic computer skills, including updating system records and organizing information.
• Willing to perform repetitive tasks and work under onsite management.
• Available to work either a shifting schedule (6 days on, 1 day off) or a fixed Monday-to-Saturday schedule.

Responsibilities

• Handle customer inquiries, explain product rules, assist with the application process, and manage basic issues and complaints.
• The core objective is to improve customer experience, ensure accurate information delivery, and support smooth business operations.

Skills

Communication skills

Patience

Emotional resilience

Experience in CS/Support

English communication

Attention to detail

Record keeping

Basic computer skills

Education

Senior High School graduate or above

Job description

LF Lending Services Corporation in Metro Manila is seeking a customer service professional to handle inquiries, explain product rules, assist with the application process, and manage basic issues and complaints. The role aims to improve customer experience, ensure accurate information delivery, and support smooth business operations.

Candidates should have strong communication, patience, and English proficiency, with a high school education or above, and willingness to work onsite in shifts (6