Banking & Financial Services Support Specialist

Cognizant; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Cognizant in Taguig, Philippines is seeking a Customer Service Associate to assist customers and internal stakeholders with inquiries in banking, lending, mortgage, or financial services. You will perform account research, data verification, reconciliation, and documentation in line with procedures.

The role requires at least SHS graduate and 1 year of relevant experience; excellent written and oral communication; and willingness to work shifting schedules in Taguig.

Qualifications

• At least SHS graduate
• 1 year of relevant experience preferred
• Excellent written and oral communication skills

Responsibilities

• Assist customers, clients, or internal stakeholders with inquiries involving banking, lending, mortgage, accounting, or financial services processes.
• Perform account research, data verification, reconciliation, and documentation in accordance with established procedures and compliance requirements.
• Manage cases, requests, or transactions through various systems while ensuring timely resolution and service excellence.
• Identify discrepancies, escalate complex issues when necessary, and contribute to process improvement initiatives.

Skills

Customer inquiries handling

Account research

Data verification

Documentation

Communication skills

Education

SHS graduate

Job description

Cognizant in Taguig, Philippines is seeking a Customer Service Associate to assist customers and internal stakeholders with inquiries in banking, lending, mortgage, or financial services. You will perform account research, data verification, reconciliation, and documentation in line with procedures.

The role requires at least SHS graduate and 1 year of relevant experience; excellent written and oral communication; and willingness to work shifting schedules in Taguig.