Financial Services Support Specialist - Growth & Impact

Cognizant; Taguig; In loco; PHP 260.000 - 380.000; Tempo pieno

Descrizione del lavoro

Cognizant is seeking a customer operations associate in Taguig to assist customers and internal stakeholders with inquiries across banking, lending, mortgage, and financial services processes. You will perform account research, data verification, and documentation following established procedures.

The role requires at least a SHS graduate and 1 year of relevant experience. Excellent communication skills and willingness to work on shifting schedules in Taguig are essential for success.

Competenze

• SHS graduate with 1 year of relevant experience.
• Experience in retail banking, lending, mortgage processing, or financial operations preferred.
• Excellent written and verbal communication.
• Willing to work on shifting schedules in Taguig.

Mansioni

• Assist customers, clients, or internal stakeholders with inquiries involving banking, lending, mortgage, accounting, or financial services processes.
• Perform account research, data verification, reconciliation, and documentation in accordance with procedures and compliance requirements.
• Manage cases, requests, or transactions through various systems while ensuring timely resolution and service excellence.
• Identify discrepancies, escal complex issues when necessary, and contribute to process improvement initiatives.
• Maintain high standards of quality, productivity, and customer service while working in a fast-paced financial operations environment.

Conoscenze

Communication skills

Data entry accuracy

Formazione

Senior High School diploma

Descrizione del lavoro

Cognizant is seeking a customer operations associate in Taguig to assist customers and internal stakeholders with inquiries across banking, lending, mortgage, and financial services processes. You will perform account research, data verification, and documentation following established procedures.

The role requires at least a SHS graduate and 1 year of relevant experience. Excellent communication skills and willingness to work on shifting schedules in Taguig are essential for success.