Recruitment Administration Team Lead – Hybrid

Weareams; Makati; Hybrid; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Hybrid model

Volunteer day

ERGs

Career development

Competitive rewards

Job summary

AMS is seeking a Team Leader - Recruitment Administration to guide a cross-functional team, ensuring high-quality administrative services and strong client relationships. The role values collaboration, inclusivity, and a proactive approach to process improvements.

You will mentor staff, drive performance, and maintain service levels across the organization. The position requires experience leading teams, managing client relations, onboarding and offers, and willingness to work EMEA hours with

Qualifications

• Experience leading a cross-functional team with performance management.
• Experience managing direct client relationships and evaluating risks/opportunities.
• Experience with onboarding and offer processes.
• Strong English business communication skills, written and spoken.
• Experience identifying process innovations.
• Proficiency in MS Office (Excel, Word, Outlook, PowerPoint).
• Willingness to work EMEA shift and report 3x weekly in the office.

Responsibilities

• Support administrators to meet targets/SLAs and act as escalation point.
• Oversee administration service quality and candidate/client experience.
• Mentor admins to deliver services and strengthen partnerships.
• Provide pastoral care and maintain team morale and wellbeing in an inclusive environment.
• Manage induction, objectives, performance, development and succession for the team.
• Maintain regular communication via 1:1s and virtual sessions.
• Escalation point between admins and Managers.
• Ensure services meet contractual obligations and SLAs.
• Review demand forecasts and manage capacity.
• Ensure ISO process compliance and identify risks.
• Lead service improvements and support new wins and transformations.
• Build strong internal/external stakeholder partnerships through regular calls.

Skills

Team leadership

Cross-functional team management

Client relationship management

Onboarding & offers

English business communication

Process innovations

MS Office proficiency

EMEA shift eligibility

In-office presence 3x/week

Tools

Microsoft Office

Job description

AMS is seeking a Team Leader - Recruitment Administration to guide a cross-functional team, ensuring high-quality administrative services and strong client relationships. The role values collaboration, inclusivity, and a proactive approach to process improvements.

You will mentor staff, drive performance, and maintain service levels across the organization. The position requires experience leading teams, managing client relations, onboarding and offers, and willingness to work EMEA hours with