Team Leader - Recruitment Administration

Weareams; Makati; Hybrid; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Hybrid model

Volunteer day

ERGs

Career development

Competitive rewards

Job summary

AMS is seeking a Team Leader - Recruitment Administration to guide a cross-functional team, ensuring high-quality administrative services and strong client relationships. The role values collaboration, inclusivity, and a proactive approach to process improvements.

You will mentor staff, drive performance, and maintain service levels across the organization. The position requires experience leading teams, managing client relations, onboarding and offers, and willingness to work EMEA hours with

Qualifications

• Experience leading a cross-functional team with performance management.
• Experience managing direct client relationships and evaluating risks/opportunities.
• Experience with onboarding and offer processes.
• Strong English business communication skills, written and spoken.
• Experience identifying process innovations.
• Proficiency in MS Office (Excel, Word, Outlook, PowerPoint).
• Willingness to work EMEA shift and report 3x weekly in the office.

Responsibilities

• Support administrators to meet targets/SLAs and act as escalation point.
• Oversee administration service quality and candidate/client experience.
• Mentor admins to deliver services and strengthen partnerships.
• Provide pastoral care and maintain team morale and wellbeing in an inclusive environment.
• Manage induction, objectives, performance, development and succession for the team.
• Maintain regular communication via 1:1s and virtual sessions.
• Escalation point between admins and Managers.
• Ensure services meet contractual obligations and SLAs.
• Review demand forecasts and manage capacity.
• Ensure ISO process compliance and identify risks.
• Lead service improvements and support new wins and transformations.
• Build strong internal/external stakeholder partnerships through regular calls.

Skills

Team leadership

Cross-functional team management

Client relationship management

Onboarding & offers

English business communication

Process innovations

MS Office proficiency

EMEA shift eligibility

In-office presence 3x/week

Tools

Microsoft Office

Job description

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

What if your skills mattered more than your job title?

At AMS, we’re building teams that are curious, collaborative, and committed to doing great work. We’re looking for a Team Leader - Recruitment Administration who enjoys learning and values teamwork.

If you have a passion for delivering excellent administrative services, maintaining high standards of efficiency and quality, and creating a positive candidate and client experience, we would love to hear from you.

Key Accountabilities

• Supporting administrators to ensure they are meeting relevant targets/SLAs, including
  acting as a point of escalation for challenges raised during the process
• Providing oversight of administration service managed by the team as guardians of qualityand experience
• Mentoring administrators to deliver administration services and drive strong internal andexternal partnerships
• Providing pastoral care, maintaining team morale and wellbeing, working in an inclusiveenvironment
• Responsibility for induction, objective setting, performance management, development,and succession planning for the team
• Maintaining regular communication with team members, including conducting regular 1:1sand virtual team collaboration sessions
• Acting as an escalation point between administrators and Managers
• Ensuring the administration service is delivered in line with contractual obligations andclient service level agreements
• Reviewing demand forecasts, ensuring the team is on target and capacity is managed
• Ensuring compliance across the team through adherence to ISO processes; identifying andraising any risks
• Leading continuous improvement of existing services and supporting new wins, scope
  expansion, and transformation
• Creating strong partnerships with all internal and external stakeholders, attending regularcalls, to build understanding of process and satisfaction in the service
• Ensures trackers and systems are maintained and utilized by the team
• Drives efficient usage of digital Automation or technology available to the team

Skills & Requirements

• Experience leading and managing a cross functional team, including performance and underperformance management – capable to give constructive feedback, lead productive team meetings and one to ones or coaching sessions.
• Experience of managing direct client relationships - capable to appraise risks and opportunities in client’s demands, new solutions, process changes.
• Experience with onboarding and offer processes
• Effective English business communication skills, written and oral
• Experience in identifying and introducing process innovations.
• Strong working knowledge of all Microsoft packages such as Excel, Word, Outlook, and PowerPoint
• Open to workingEMEA shiftand reporting3x per week in the office

Why AMS?

At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you getone additional paid day off each year to volunteerfor a cause that matters to you
• A competitive reward and benefits package
• Hybrid model

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [e-mail] or make a member of our Talent Acquisition team aware at any time.