RECEPTIONIST/CSR FOR SERVICE CENTER

MKS Workforce Management Services Inc.; Philippines; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

On-the-job training

Job summary

MKS Workforce Management Services Inc. is hiring a Receptionist/Customer Service Representative for our Service Center in Makati City, Metro Manila.

You will be the first point of contact, greeting customers, handling inquiries, and supporting daily operations with a friendly, professional approach. You will manage calls, bookings and data entry, assist with payments and coordinate with departments to resolve issues, while maintaining confidentiality and a positive company image.

Qualifications

• High school diploma or equivalent; further qualifications in customer service or administration are advantageous
• Proven experience in a customer-facing role, reception or customer service position
• Excellent communication skills, both verbal and written, with fluency in English
• Strong organisational and time management abilities
• Professional appearance and demeanour with a positive attitude
• Ability to multitask and manage multiple enquiries simultaneously
• Proficiency in computer systems, Microsoft Office and telephone systems
• Patient, empathetic and solutions-oriented approach to customer interactions
• Ability to work independently and as part of a team
• Willingness to learn and adapt to changing business needs

Responsibilities

• Greet and welcome all customers, clients and visitors in a professional and courteous manner
• Answer incoming telephone calls, direct enquiries appropriately and manage voicemail messages
• Manage the reception desk and maintain an organised, clean and welcoming reception area
• Process customer enquiries, complaints and requests promptly and professionally
• Assist with appointment scheduling and maintain accurate booking records
• Perform data entry tasks and manage administrative documentation
• Provide information about company services, products and operations to customers
• Handle cash payments and process transactions using point-of-sale systems
• Liaise between customers and relevant departments to ensure swift resolution of issues
• Maintain confidentiality and adhere to company policies and procedures

Skills

Customer service

Communication

Organisational skills

Multitasking

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

About the role

We are seeking a Receptionist/Customer Service Representative for Service Center to join MKS Workforce Management Services Inc. in Makati City, Metro Manila. This is a full-time position offering an exciting opportunity to be the first point of contact for our valued customers and clients. In this role, you will provide exceptional customer service, manage administrative tasks, and ensure every visitor receives a warm welcome and professional assistance. This position is integral to maintaining the positive image and operational efficiency of our service centre.

Key responsibilities

• Greet and welcome all customers, clients and visitors in a professional and courteous manner
• Answer incoming telephone calls, direct enquiries appropriately and manage voicemail messages
• Manage the reception desk and maintain an organised, clean and welcoming reception area
• Process customer enquiries, complaints and requests promptly and professionally
• Assist with appointment scheduling and maintain accurate booking records
• Perform data entry tasks and manage administrative documentation
• Provide information about company services, products and operations to customers
• Handle cash payments and process transactions using point-of-sale systems
• Liaise between customers and relevant departments to ensure swift resolution of issues
• Maintain confidentiality and adhere to company policies and procedures

What we're looking for

• High school diploma or equivalent; further qualifications in customer service or administration are advantageous
• Proven experience in a customer-facing role, reception or customer service position
• Excellent communication skills, both verbal and written, with fluency in English
• Strong organisational and time management abilities
• Professional appearance and demeanour with a positive attitude
• Ability to multitask and manage multiple enquiries simultaneously
• Proficiency in computer systems, Microsoft Office and telephone systems
• Patient, empathetic and solutions-oriented approach to customer interactions
• Ability to work independently and as part of a team
• Willingness to learn and adapt to changing business needs

What we offer

At MKS Workforce Management Services Inc., we value our employees and are committed to providing a supportive work environment. We offer competitive remuneration, opportunities for career development and professional growth within a dynamic retail and consumer products sector. Our company fosters a collaborative culture where your contributions are recognised and valued. We provide on-the-job training to ensure you have the skills and knowledge to excel in this role, along with the support of an experienced team dedicated to your success.

About us

MKS Workforce Management Services Inc. is a leading organisation in the retail and consumer products industry, dedicated to delivering exceptional service and value to our customers. We specialise in workforce management solutions and are committed to building strong relationships with our clients and customers. Our team is passionate about providing outstanding service, and we pride ourselves on our professional, customer-centric approach. We believe in creating a workplace where our employees can thrive and contribute meaningfully to our mission.