Customer Service Representative

Casa Bella Home and Living Corporation; Makati; On-site; PHP 245,520 - 357,120; Full time

Benefits offered by this job

Insurance Health & Wellness

Company Equipment

Job summary

Casa Bella Home and Living Corporation in Makati is seeking a friendly, professional Customer Service Representative to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring an outstanding experience. The role requires strong communication and a customer-first mindset.

The ideal candidate has 2 years of experience in BPO or customer service, a high school diploma, and proficiency with computers and CRM tools; training and growth opportunities are

Qualifications

• High school diploma or equivalent required; college degree is an advantage.
• Minimum of 2 years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Proficient with computers and MS Office; CRM experience preferred.
• Ability to multitask in a fast-paced environment; customer-first mindset.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer concerns promptly and professionally.
• Process orders, returns, exchanges, and account updates.
• Maintain accurate customer records and document interactions.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate department when necessary.
• Follow company policies and customer service standards.
• Collaborate with team members to improve customer satisfaction.

Skills

Communication

Problem Solving

Interpersonal Skills

Customer-first Mindset

Multitasking

Education

High School Diploma

College Degree Advantage

Tools

CRM Software

Microsoft Office

Job description

On-site - Makati 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Company Equipment

Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Job Summary:

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring an outstanding customer experience. The ideal candidate has excellent communication skills, a positive attitude, and a passion for helping others.

Job Description:

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer concerns promptly and professionally.
• Process orders, returns, exchanges, and account updates.
• Maintain accurate customer records and document interactions.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate department when necessary.
• Follow company policies and customer service standards.
• Collaborate with team members to improve customer satisfaction.

Qualifications

• High school diploma or equivalent required; college degree is an advantage.
• Minimum of 2 years of experience in a BPO, call center, or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficient in using computers and Microsoft Office applications.
• Experience with CRM software and customer support tools is a plus.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Strong interpersonal skills with a customer-first mindset.