URGENT HIRING: Customer Service Representative

Beep; Philippines; On-site; PHP 223,200 - 334,800; Full time

Job summary

A growing customer service firm in Makati is seeking a Customer Service Representative (CSR) to deliver exceptional service through various communication channels. The ideal candidate will possess strong communication skills and have at least one year of experience in the customer service industry, preferably in a call center environment. This is a full-time role offering opportunities for professional growth and development.

Qualifications

• At least 1 year of experience in the customer service industry.
• Experience in a call center (voice account) is required.

Responsibilities

• Provide prompt and professional assistance via phone, email, chat, or in-person.
• Address and resolve customer concerns and complaints with empathy and efficiency.
• Record and manage customer interactions and resolutions in the CRM system.

Skills

Excellent verbal and written communication skills

Strong problem-solving and analytical abilities

Tech-savvy

Ability to adapt to change

Team player

Education

Associate or Bachelor’s degree in Business Administration, Communication, Marketing, Hospitality, or any related field

Tools

CRM tools

Job description

Location: Makati City and Pasay City
Employment Type: Full-time

Are you passionate about helping people and creating positive customer experiences?
Join our growing team as a Customer Service Representative (CSR), where your voice, empathy, and problem-solving skills help build lasting relationships with our customers.

Key Responsibilities:

• Provide prompt and professional assistance via phone, email, chat, or in-person interactions
• Address and resolve customer concerns, complaints, or disputes with empathy and efficiency
• Maintain strong product or service knowledge to offer accurate information and recommendations
• Record and manage customer interactions and resolutions in the CRM system
• Collaborate with teams such as Sales, Marketing, and Technical Support to ensure smooth issue resolution
• Identify opportunities for process improvement and share feedback that enhances the customer experience
  

Core Competencies:

• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Strong commitment to understanding and addressing customer needs with empathy and professionalism
• Ability to adapt to change and manage multiple priorities in a fast-paced environment
• Integrity and confidentiality in handling sensitive customer information
• Tech-savvy, comfortable working with CRM tools and communication platforms
• Team player who can also work independently and manage time effectively
  

Qualifications:

• Associate or Bachelor’s degree in Business Administration, Communication, Marketing, Hospitality, or any related field
• At least 1 year of experience in the customer service industry
• Experience in a call center (voice account) is required