URGENT HIRING: Customer Service Representative

AF Payments Inc.; Philippines; On-site; PHP 268,000 - 402,000; Full time

Job summary

AF Payments Inc. is seeking a Customer Service Representative (CSR) to support customers across phone, email, chat, and in-person channels in Makati City and Pasay City. The role requires delivering prompt, professional assistance while building lasting customer relationships.

You will maintain product knowledge, resolve concerns with empathy, and document interactions in the CRM system. Collaboration with Sales, Marketing, and Technical Support is expected to ensure smooth resolutions and

Qualifications

• Associate or Bachelor’s degree in Business Administration, Communication, Marketing, Hospitality, or related field.
• At least 1 year of experience in customer service.
• Experience in a call center (voice account) is required.

Responsibilities

• Provide prompt and professional assistance via phone, email, chat, or in-person interactions.
• Address and resolve customer concerns, complaints, or disputes with empathy and efficiency.
• Maintain strong product or service knowledge to offer accurate information and recommendations.
• Record and manage customer interactions and resolutions in the CRM system.
• Collaborate with teams such as Sales, Marketing, and Technical Support to ensure smooth issue resolution.
• Identify opportunities for process improvement and share feedback that enhances the customer experience.

Skills

Communication

Problem-Solving

Empathy

CRM Tools

Time Management

Teamwork

Education

Associate or Bachelor’s degree

Tools

CRM software

Helpdesk software

Job description

Location: Makati City and Pasay City
Employment Type: Full-time

Are you passionate about helping people and creating positive customer experiences?
Join our growing team as a Customer Service Representative (CSR), where your voice, empathy, and problem-solving skills help build lasting relationships with our customers.

Key Responsibilities

• Provide prompt and professional assistance via phone, email, chat, or in-person interactions
• Address and resolve customer concerns, complaints, or disputes with empathy and efficiency
• Maintain strong product or service knowledge to offer accurate information and recommendations
• Record and manage customer interactions and resolutions in the CRM system
• Collaborate with teams such as Sales, Marketing, and Technical Support to ensure smooth issue resolution
• Identify opportunities for process improvement and share feedback that enhances the customer experience

Core Competencies

• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Strong commitment to understanding and addressing customer needs with empathy and professionalism
• Ability to adapt to change and manage multiple priorities in a fast-paced environment
• Integrity and confidentiality in handling sensitive customer information
• Tech-savvy, comfortable working with CRM tools and communication platforms
• Team player who can also work independently and manage time effectively

Qualifications

• Associate or Bachelor’s degree in Business Administration, Communication, Marketing, Hospitality, or any related field
• At least 1 year of experience in the customer service industry
• Experience in a call center (voice account) is required