Guest Experience & Front Desk Specialist

MKS Workforce Management Services Inc.; Philippines; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

On-the-job training

Job summary

MKS Workforce Management Services Inc. is hiring a Receptionist/Customer Service Representative for our Service Center in Makati City, Metro Manila.

You will be the first point of contact, greeting customers, handling inquiries, and supporting daily operations with a friendly, professional approach. You will manage calls, bookings and data entry, assist with payments and coordinate with departments to resolve issues, while maintaining confidentiality and a positive company image.

Qualifications

• High school diploma or equivalent; further qualifications in customer service or administration are advantageous
• Proven experience in a customer-facing role, reception or customer service position
• Excellent communication skills, both verbal and written, with fluency in English
• Strong organisational and time management abilities
• Professional appearance and demeanour with a positive attitude
• Ability to multitask and manage multiple enquiries simultaneously
• Proficiency in computer systems, Microsoft Office and telephone systems
• Patient, empathetic and solutions-oriented approach to customer interactions
• Ability to work independently and as part of a team
• Willingness to learn and adapt to changing business needs

Responsibilities

• Greet and welcome all customers, clients and visitors in a professional and courteous manner
• Answer incoming telephone calls, direct enquiries appropriately and manage voicemail messages
• Manage the reception desk and maintain an organised, clean and welcoming reception area
• Process customer enquiries, complaints and requests promptly and professionally
• Assist with appointment scheduling and maintain accurate booking records
• Perform data entry tasks and manage administrative documentation
• Provide information about company services, products and operations to customers
• Handle cash payments and process transactions using point-of-sale systems
• Liaise between customers and relevant departments to ensure swift resolution of issues
• Maintain confidentiality and adhere to company policies and procedures

Skills

Customer service

Communication

Organisational skills

Multitasking

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

MKS Workforce Management Services Inc. is hiring a Receptionist/Customer Service Representative for our Service Center in Makati City, Metro Manila.

You will be the first point of contact, greeting customers, handling inquiries, and supporting daily operations with a friendly, professional approach. You will manage calls, bookings and data entry, assist with payments and coordinate with departments to resolve issues, while maintaining confidentiality and a positive company image.