URGENT HIRING! Customer Service Representative - Onsite (Dayshift)

Lewis Personnel Management; Philippines; On-site; PHP 279,000 - 312,000; Full time

Benefits offered by this job

HMO from Day 1

Career development

Modern customer service tools

Job summary

TalentTech Solutions - JSM in Makati City, Metro Manila, Philippines, is seeking a Customer Service Representative. The role requires reliable, customer-focused individuals with strong communication skills to handle inquiries and provide timely solutions.

Salary ranges PHP 25,000–28,000 monthly for a full-time position with HMO benefits and career development opportunities. You will work in a fast-paced environment, using CRM tools and multiple channels to ensure accurate documentation and

Qualifications

• Experience in customer service or call centre is preferred.
• Able to handle enquiries and resolve issues effectively.

Responsibilities

• Handle customer enquiries professionally across assigned communication channels.
• Listen actively to understand customer concerns and provide appropriate solutions.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Communicate clearly and accurately using professional written and verbal language.
• Apply product and service knowledge to address enquiries and troubleshoot customer concerns.
• Manage multiple customer interactions and tasks while maintaining accuracy.
• Record customer interactions and maintain accurate documentation.
• Follow established customer service processes, quality standards, and procedures.
• Remain calm and professional when handling challenging or high-pressure situations.
• Continuously develop product knowledge and customer service capabilities.

Skills

Customer Service

Communication

Active Listening

Empathy

Problem-Solving

Multitasking

Typing 40–45 WPM

Tools

CRM/Ticketing Systems

Job description

Location: Makati City, Metro Manila
Employment Type: Full-Time
Salary: ₱25,000–₱28,000 per month

Job Summary

We are seeking a Customer Service Representative who is reliable, customer-focused, and confident in handling customer enquiries. The ideal candidate has strong written and verbal communication skills, active listening abilities, and the capacity to provide accurate, timely, and effective solutions in a fast-paced customer service environment.

Key Responsibilities

• Handle customer enquiries professionally across assigned communication channels.
• Listen actively to understand customer concerns and provide appropriate solutions.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Communicate clearly and accurately using professional written and verbal language.
• Apply product and service knowledge to address enquiries and troubleshoot customer concerns.
• Manage multiple customer interactions and tasks while maintaining accuracy.
• Record customer interactions and maintain accurate documentation.
• Follow established customer service processes, quality standards, and procedures.
• Remain calm and professional when handling challenging or high-pressure situations.
• Continuously develop product knowledge and customer service capabilities.

Required Experience

• Previous experience in customer service, call centre, customer support, or a related role is preferred.
• Experience handling customer enquiries, complaints, or issue resolution is an advantage.

Nice-to-Have Experience

• Experience in a high-volume customer service or contact centre environment.
• Experience using CRM, ticketing, or customer management systems.
• Experience supporting customers across multiple communication channels.

Required Skills

• Customer Service & Customer Experience
• Communication, Active Listening & Empathy
• Problem-Solving & Conflict Resolution

Preferred Skills

• Written and Verbal Communication
• Multitasking
• Customer Issue Resolution
• Customer Relationship Management
• Record Keeping
• Typing Speed of 40–45 WPM
• Computer Literacy
• Windows Environment
• Internet and Search Engine Navigation
• Keyboard Shortcuts
• Adaptability and Flexibility
• Time Management
• Attention to Detail
• Reliability and Work Ethic
• Ability to Work Under Pressure
• Fast Learning and Product Knowledge Development

Benefits

• Competitive salary with cash conversion for eligible excess leave.
• HMO coverage from Day 1.
• Supportive and collaborative workplace.
• Career development and progression opportunities.
• Exposure to modern customer service technology and tools.

TalentTech Solutions - JSM (IT Talent Partner)