Customer Service Representative (Wave 1 Retail Acc) Bridgetowne Site

H.M.O. INTERNATIONAL RECRUITMENT INC.; Pasig; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training programme

Career progression

Incentive schemes

Wellness initiatives

Modern facilities

Job summary

H.M.O. International Recruitment Inc. is seeking a dedicated Customer Service Representative at our Bridgetowne Site in Rosario, Pasig City, Metro Manila.

This full-time role handles inbound and outbound inquiries across phone, email, and chat channels, delivering exceptional service while maintaining accurate records and following company procedures. You will build strong customer relationships, resolve issues promptly, and meet performance targets while working with a supportive team in a

Qualifications

• High school diploma or equivalent; vocational training in customer service is a plus.
• Proven experience in customer service, call centre or retail, preferably inbound support.
• Excellent verbal and written communication; able to convey information clearly to diverse customers.
• Strong listening skills to understand needs and provide appropriate solutions; professional phone manner.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, chat and other channels with professionalism.
• Provide accurate product and service information; address questions promptly.
• Process transactions, orders and requests with accuracy and policy compliance.
• Maintain detailed records of interactions and account information in systems.
• Escalate complex issues to supervisors when needed; resolve complaints timely.
• Follow scripts and quality standards; strive for high customer satisfaction and targets.
• Contribute to a positive team environment and support colleagues; participate in training.

Skills

Communication skills

Active listening

Multitasking

Fluent English

CRM software

Education

High school diploma

Tools

CRM software

Job description

About the role

We are seeking a dedicated Customer Service Representative to join our team at our Bridgetowne Site location in Rosario, Pasig City, Metro Manila. This is a full-time position supporting our Wave 1 Retail Account operations. In this role, you will be the primary point of contact for our customers, delivering exceptional service through multiple communication channels whilst maintaining the highest standards of professionalism and efficiency. You will play a vital part in building strong customer relationships and ensuring client satisfaction, directly contributing to the success of our retail account operations.

Key responsibilities

• Handle inbound and outbound customer inquiries via telephone, email, chat and other communication channels with professionalism and courtesy
• Provide accurate product and service information to customers, addressing their questions and concerns promptly and effectively
• Process customer transactions, orders and requests whilst ensuring accuracy and compliance with company policies
• Maintain detailed and accurate records of customer interactions and account information in our systems
• Identify and elevate complex or sensitive customer issues to appropriate supervisors or departments when necessary
• Resolve customer complaints and concerns in a timely manner, working towards satisfactory outcomes
• Follow company scripts, procedures and quality standards during all customer interactions
• Meet or exceed performance targets including call handling time, customer satisfaction scores and quality metrics
• Contribute to a positive team environment and support colleagues when needed
• Participate in ongoing training and development to enhance product knowledge and customer service skills

What we’re looking for

• High school diploma or equivalent qualification; additional vocational training in customer service is advantageous
• Proven experience in customer service, call centre or retail environment, preferably handling inbound support queries
• Excellent communication skills, both verbal and written, with the ability to articulate information clearly to diverse customers
• Strong active listening skills with the capacity to understand customer needs and provide appropriate solutions
• Professional telephone manner and ability to remain calm and courteous under pressure
• Proficiency with computer systems, CRM software and basic office applications
• Ability to multitask effectively and manage time efficiently in a fast-paced environment
• Strong attention to detail and accuracy when processing transactions and recording information
• Flexibility to work rotating shifts, including early mornings, evenings and potentially weekends as required
• Reliability, punctuality and commitment to maintaining consistent attendance
• Problem-solving ability and willingness to take initiative in customer interactions
• Fluency in English; proficiency in additional languages is a plus

What we offer

• Competitive salary package commensurate with experience and qualifications
• Comprehensive training programme to ensure you are fully equipped to succeed in your role
• Opportunities for career progression and professional development within a growing organisation
• Supportive team environment with experienced supervisors and mentors
• Performance incentive schemes and recognition programmes for outstanding achievement
• Access to staff benefits and wellness initiatives
• Modern working facilities at our Bridgetowne Site location

About us

H.M.O. International Recruitment Inc. is a leading recruitment and staffing solutions provider committed to connecting talented professionals with rewarding career opportunities. Our organisation specialises in delivering high-quality customer service solutions across diverse industries, including retail and e-commerce sectors. We pride ourselves on fostering a culture of excellence, professionalism and employee development. Our team is dedicated to supporting both our clients and our employees, ensuring that every individual has the opportunity to thrive and grow within their role. We are committed to building a diverse and inclusive workplace where every voice is valued.