QA Team Lead - HCM Operations & Client Solutions

Gratitude Philippines; Quezon City; On-site; PHP 426,535 - 510,904; Full time

Job summary

A leading client services firm in Quezon City is seeking an Operations - Team Leader to lead client engagements and ensure deliverables quality. The role involves coaching teams, supporting HCM account transitions, and collaborating across various departments. Candidates should have a Bachelor's degree, at least 2 years of experience in QA, and familiarity with HCM systems. Must possess strong analytical and communication skills, with previous BPO experience being essential. The position involves on-site work and provides a dynamic work environment.

Qualifications

• Minimum 2 years of experience as a QA Analyst.
• Experience in HCM accounts on Technical Support vertical is a must.
• Must have BPO experience.

Responsibilities

• Lead and deliver complex client engagements.
• Implement and oversee the quality of deliverables.
• Support the transition and stabilization of new accounts.

Skills

Strong analytical mindset

Process-driven mindset

Coaching teams

Documenting processes

Collaboration skills

Education

Bachelor’s degree preferred

Tools

HCM Software (e.g., Workday, SAP)

HRIS systems

Workforce management systems (e.g., ADP)

Job description

A leading client services firm in Quezon City is seeking an Operations - Team Leader to lead client engagements and ensure deliverables quality. The role involves coaching teams, supporting HCM account transitions, and collaborating across various departments. Candidates should have a Bachelor's degree, at least 2 years of experience in QA, and familiarity with HCM systems. Must possess strong analytical and communication skills, with previous BPO experience being essential. The position involves on-site work and provides a dynamic work environment.