Lead QA Analytics for HCM Solutions

Recruitify_HR; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading HR solutions provider based in Manila seeks an experienced QA Analyst to lead client engagements and ensure performance excellence. In this role, you will support new account launches, coach teams, and manage operational documentation for compliance. The ideal candidate has a Bachelor's degree, over 2 years of relevant experience, and a strong background in Human Capital Management Software. This position requires excellent analytical and communication skills, particularly in client-facing environments.

Qualifications

• Minimum 2 years of experience as a QA Analyst.
• Proficient in Human Capital Management Software.
• Strong collaboration skills across various teams.

Responsibilities

• Lead and manage client engagements effectively.
• Ensure team performance excellence and customer satisfaction.
• Assist in developing SOPs and operational documentation.

Skills

Analytical mindset

Team coaching

Client communication

Root cause analysis

Education

Bachelor's degree

Tools

HCM Software (Workday, Kronos, ADP)

HRIS systems

Job description

A leading HR solutions provider based in Manila seeks an experienced QA Analyst to lead client engagements and ensure performance excellence. In this role, you will support new account launches, coach teams, and manage operational documentation for compliance. The ideal candidate has a Bachelor's degree, over 2 years of relevant experience, and a strong background in Human Capital Management Software. This position requires excellent analytical and communication skills, particularly in client-facing environments.