QA Team Lead, HCM Solutions (On-site, Eastwood)

Recruitify_HR; Quezon City; On-site; PHP 426,535 - 510,904; Full time

Job summary

A recruitment firm is seeking an Operations Team Leader to manage client engagements in Quezon City. The role requires a Bachelor's degree and at least 2 years as a QA Analyst, with specific experience in HCM software. Responsibilities include leading a team, ensuring deliverable quality, and collaborating across departments. This position offers an on-site setup and up to a 42k package. Strong analytical and coaching skills are essential to succeed in this supportive BPO environment.

Qualifications

• Minimum 2 years of experience as a QA Analyst.
• Experience in supporting HCM accounts on Technical Support vertical.
• Must have BPO experience.

Responsibilities

• Lead complex client engagements and coordinate internal teams.
• Provide excellent customer service and identify client needs.
• Implement and oversee the quality of deliverables.

Skills

Analytical mindset

Process-driven approach

Root cause analysis

Coaching teams

Strong collaboration skills

Education

Bachelor's degree

Tools

Workday

Kronos

ADP

SAP

Oracle

Job description

A recruitment firm is seeking an Operations Team Leader to manage client engagements in Quezon City. The role requires a Bachelor's degree and at least 2 years as a QA Analyst, with specific experience in HCM software. Responsibilities include leading a team, ensuring deliverable quality, and collaborating across departments. This position offers an on-site setup and up to a 42k package. Strong analytical and coaching skills are essential to succeed in this supportive BPO environment.