HCM Operations Lead — Client Solutions & Delivery

Internationalseo; Quezon City; On-site; PHP 497,624 - 596,055; Full time

Job summary

A leading operations firm in Quezon City is seeking an Operations - Team Leader to oversee client engagements and manage team performance. You will require a minimum of 2 years of experience in a supervisory role, particularly in supporting HCM accounts. Strong analytical and coaching abilities are essential for this position. This role offers a competitive salary package and is on-site in a dynamic workplace environment.

Qualifications

• Minimum 2 years experience in a team lead or supervisory role (must have).
• Experience in supporting HCM accounts on Technical Support vertical (must have).
• Strong analytical, results-oriented, and process-driven mindset.
• Must have BPO experience.

Responsibilities

• Lead and deliver client engagements and coordinate with teams.
• Oversee quality of deliverables and manage team relationships.
• Participate in proposal development for business opportunities.
• Conduct root cause analyses and coach associates.

Skills

Leadership

Customer service

Analytical skills

Coaching

Communication

Education

Bachelor's degree

Tools

HCM Software (Workday, Kronos, etc.)

HRIS/HCM systems

Job description

A leading operations firm in Quezon City is seeking an Operations - Team Leader to oversee client engagements and manage team performance. You will require a minimum of 2 years of experience in a supervisory role, particularly in supporting HCM accounts. Strong analytical and coaching abilities are essential for this position. This role offers a competitive salary package and is on-site in a dynamic workplace environment.